1. Order Cancellation

Customers may cancel their order at any time before the order is dispatched. Once an order has been dispatched, it can no longer be cancelled and will be subject to the return and refund conditions stated below.

2. Return Period

Customers may request to return Products purchased through the Website within seven (7) days from the date of delivery, subject to the conditions mentioned in this policy.

To be eligible for a return, the Product must be returned in its original, unused, unopened, and complete condition, including the original packaging and any accessories or items supplied with the Product. Products that have been used, opened, damaged after delivery, or returned without the original packaging may not be eligible for a return or refund.

3. How to Initiate a Return

4. Return & Delivery Charges

• For orders of AED 37.99 or above, delivery is provided free of charge.
• If a customer returns a Product for reasons other than a manufacturing defect, incorrect item, or damage during transit, the applicable return delivery charges will be borne by the customer.
• Where the original delivery was provided free of charge, the actual delivery cost incurred by EFOUR Global FZE may also be deducted from the refund amount.
• For orders below the free-delivery threshold, any applicable original delivery charges and return delivery charges may be deducted from the refund, where applicable.

These return and delivery charge conditions apply to both prepaid and Cash on Delivery (COD) orders.

5. Eligible Refunds

Refunds or replacements may be provided in the following circumstances:

• Damaged or Broken Product: If a Product is received damaged or broken due to transit, the customer may be eligible for a refund or replacement.
• Incorrect Item Received: If the customer receives an item different from the one ordered, EFOUR Global FZE will arrange a replacement or, where applicable, provide a refund.
• Eligible Return: Products returned within the seven (7) day return period and meeting all applicable return conditions may be eligible for a refund.

For eligible refund requests, the refund will be processed using the original payment method used during checkout, where applicable.

6. Reporting Damaged or Incorrect Products

Any issue with a Product received, including damage, breakage, or an incorrect item, must be reported to our Customer Service team via WhatsApp on the same day the order is delivered. Customers should provide their order details and relevant photographs or other supporting information when reporting an issue.

7. Inspection of Returned Products

All returned Products are subject to inspection upon receipt. EFOUR Global FZE reserves the right to determine whether a returned Product meets the applicable return conditions before approving a refund or replacement.

8. Refund Processing Time

Once a returned Product has been received and inspected and the refund has been approved, the refund will be processed using the applicable original payment method.

Please allow 7 to 14 business days for the refund to reflect in the customer’s account. Actual processing times may vary depending on the customer’s bank or financial institution.